@import "https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700&family=Space+Grotesk:wght@500;700&display=swap";:root{--bg-main:#e6eef6;--panel-bg:#fff;--card-bg:#fff;--line:#d7dfeb;--text:#1d2630;--muted:#5f6e80;--accent:#1a2d3d;--status-online-bg:#4c8e7224;--status-online-text:#335f4c;--status-online-border:#335f4c3d;--status-connecting-bg:#8f6f3f24;--status-connecting-text:#7b5f35;--status-connecting-border:#7b5f353d;--status-offline-bg:#9b4f5f24;--status-offline-text:#8f4a5e;--status-offline-border:#8f4a5e3d;--error-bg:#9b4f5f1f;--error-border:#8f4a5e3d;--error-text:#7e3f51;--field-bg:#fff;--focus-ring:#1a2d3d33;--button-bg:#d7e8f7;--button-text:#1d2630;--button-shadow:0 6px 14px #1d263029;--button-shadow-hover:0 10px 18px #1d263038;--bg-main-soft:color-mix(in srgb, var(--bg-main) 90%, #fff);--panel-bg-soft:color-mix(in srgb, var(--panel-bg) 85%, var(--bg-main));--button-bg-soft:color-mix(in srgb, var(--button-bg) 86%, #fff);--auto-reply-border:#8f6f3f38;--auto-reply-bg:#f8f1df;--auto-reply-title:#7a6038;--messages-bg:#f7f9fc;--messages-bg-soft:color-mix(in srgb, var(--messages-bg) 88%, #fff);--message-visitor-bg:#e7f1fb;--message-visitor-bg-soft:color-mix(in srgb, var(--message-visitor-bg) 86%, #fff);--message-visitor-text:#1d2630;--message-visitor-time:#1d2630a8;--message-manager-bg:#fff;--panel-shadow:0 16px 36px #1d263024, 0 4px 10px #1d263014;color:var(--text);text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Manrope,Trebuchet MS,sans-serif;font-weight:500;line-height:1.35}*{box-sizing:border-box}body{background:var(--bg-main);background:linear-gradient(160deg, var(--bg-main-soft) 0%, var(--bg-main) 100%);min-height:100svh;margin:0}#root{min-height:100svh}h1,h2,h3{color:var(--text);letter-spacing:-.02em;margin:0;font-family:Space Grotesk,Verdana,sans-serif}button,input,textarea{font-family:inherit}.app-background{justify-content:center;align-items:center;min-height:100svh;padding:24px;display:flex}.widget-shell{background:var(--panel-bg);background:linear-gradient(180deg, var(--panel-bg-soft) 0%, var(--panel-bg) 100%);border:1px solid var(--line);width:min(1100px,100%);height:min(840px,100svh - 48px);max-height:calc(100svh - 48px);box-shadow:var(--panel-shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-radius:24px;flex-direction:column;display:flex;overflow:hidden}.widget-shell-collapsed{height:auto;max-height:84px}.widget-shell-collapsed .widget-header{padding:10px 12px}.widget-header{border-bottom:1px solid var(--line);background:var(--panel-bg);background:linear-gradient(180deg, var(--panel-bg-soft) 0%, var(--panel-bg) 100%);justify-content:space-between;align-items:center;gap:16px;padding:22px 24px;display:flex}.visitor-chip{align-items:center;gap:12px;display:flex}.visitor-avatar{background:var(--button-bg);background:linear-gradient(180deg, var(--button-bg-soft) 0%, var(--button-bg) 100%);border:1px solid var(--line);width:38px;height:38px;color:var(--button-text);box-shadow:var(--button-shadow);border-radius:50%;place-items:center;font-size:15px;font-weight:700;display:grid}.visitor-meta strong{color:var(--text);font-size:16px;line-height:1.2}.visitor-meta-top{align-items:center;gap:8px;display:flex}.visitor-meta span{color:var(--muted);margin-top:2px;font-size:12px;display:block}.session-reset-btn{border:1px solid var(--line);color:var(--muted);font:inherit;cursor:pointer;white-space:nowrap;background:0 0;border-radius:8px;padding:5px 7px;font-size:11px;font-weight:600;line-height:1.2;transition:background-color .2s,box-shadow .2s}.session-reset-btn:hover{background:#eef2f7;box-shadow:0 4px 10px #1d263014}.error-banner,.error-inline{background:var(--error-bg);border:1px solid var(--error-border);color:var(--error-text);border-radius:12px;margin:12px 24px 0;padding:10px 12px;font-size:14px}.error-inline{margin:10px 0 0}.state-panel,.auth-panel{border:1px solid var(--line);background:var(--card-bg);border-radius:16px;width:min(520px,100% - 48px);margin:auto;padding:24px}.state-panel p,.auth-panel p{color:var(--muted);margin:0}.auth-panel h2{margin:0 0 8px;font-size:20px;line-height:1.25}.auth-form{gap:14px;margin-top:20px;display:grid}.auth-form label{color:var(--muted);gap:8px;font-size:14px;display:grid}.auth-form input:not([type=checkbox]),.composer textarea{border:1px solid var(--line);background:var(--field-bg);color:var(--text);font:inherit;border-radius:10px;transition:border-color .2s,box-shadow .2s}.auth-form input:not([type=checkbox]){height:42px;padding:0 12px}.auth-form input:not([type=checkbox]):focus,.composer textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring);outline:none}.auth-form button,.composer button,.quick-toggle-btn,.quick-back-btn{font:inherit;cursor:pointer;border:0;border-radius:10px;font-weight:700;transition:filter .2s,box-shadow .2s,background-color .2s,transform .15s}.auth-form button,.composer button{height:42px;color:var(--button-text);background:var(--button-bg);background:linear-gradient(180deg, var(--button-bg-soft) 0%, var(--button-bg) 100%);box-shadow:var(--button-shadow)}.auth-form button:not(:disabled):hover,.composer button:not(:disabled):hover{filter:brightness(1.05);box-shadow:var(--button-shadow-hover)}.auth-form button:not(:disabled):active,.composer button:not(:disabled):active{transform:translateY(1px)}.auth-form button:disabled,.composer button:disabled{opacity:.55;cursor:not-allowed}.auth-form .auth-consent{color:var(--muted);align-items:flex-start;gap:10px;font-size:13px;line-height:1.35;display:flex}.auth-form .auth-consent input{width:16px;height:16px;accent-color:var(--button-bg);flex:none;margin:2px 0 0}.auth-form .auth-consent span{white-space:normal;overflow-wrap:anywhere;display:inline}.auth-form .auth-consent a{color:var(--accent);text-underline-offset:2px}.chat-layout{flex:1;min-height:0;display:flex}.chat-muted{color:var(--muted);font-size:14px}.chat-panel{flex-direction:column;gap:12px;width:100%;min-height:0;padding:16px;display:flex;overflow:hidden}.quick-toggle-btn{border:1px solid var(--line);color:#3c434c;background:#eceff2;border-radius:8px;padding:4px 8px;font-size:11px;font-weight:600;line-height:1.2;box-shadow:0 2px 6px #1d26300f}.quick-toggle-btn:hover{filter:brightness(1.04);box-shadow:0 4px 10px #1d26301a}.quick-questions-meta{justify-content:space-between;align-items:center;gap:10px;display:flex}.quick-level-title{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.2;overflow:hidden}.quick-level-actions{align-items:center;gap:8px;display:flex}.quick-back-btn{border:1px solid var(--line);color:#3c434c;background:#eef2f4;border-radius:7px;padding:4px 8px;font-size:11px;line-height:1.2;box-shadow:0 2px 6px #1d26300d}.quick-back-btn:hover{filter:brightness(1.04);box-shadow:0 4px 10px #1d263014}.quick-questions-list{flex-direction:column;align-items:flex-start;gap:6px;max-height:132px;padding-right:2px;display:flex;overflow:auto}.quick-question-btn{color:#3c434c;text-align:left;white-space:normal;cursor:pointer;background:#eceff2;border:1px solid #d6dbe1;border-radius:8px;width:fit-content;max-width:100%;padding:4px 7px;font-size:11px;font-weight:600;line-height:1.25;transition:filter .2s,background-color .2s,border-color .2s,box-shadow .2s}.quick-question-btn:hover{filter:brightness(1.02);background:#e7ebf0;border-color:#cfd5dd;box-shadow:0 3px 8px #1d263014}.auto-reply-banner{border:1px solid var(--auto-reply-border);background:var(--auto-reply-bg);border-radius:12px;padding:10px 12px}.auto-reply-banner strong{color:var(--auto-reply-title);margin-bottom:4px;font-size:13px;display:block}.auto-reply-banner p{margin:0;font-size:14px}.messages-container{border:1px solid var(--line);background:var(--messages-bg);background:linear-gradient(180deg, var(--messages-bg-soft) 0%, var(--messages-bg) 100%);border-radius:14px;flex-direction:column;flex:1;gap:10px;min-height:0;padding:14px;display:flex;overflow:auto}.message-item{border-radius:12px;gap:4px;max-width:min(88%,520px);padding:10px 12px;animation:.18s ease-out rise-in;display:grid}.message-item p{overflow-wrap:anywhere;margin:0}.message-image-btn{cursor:zoom-in;background:0 0;border:0;border-radius:10px;max-width:min(280px,100%);margin-top:4px;padding:0;overflow:hidden}.message-image-btn img{object-fit:cover;width:100%;height:auto;display:block}.message-image-loading{color:var(--muted);margin-top:4px;font-size:12px;display:inline-block}.message-file-link{border:1px solid var(--line);color:var(--text);text-overflow:ellipsis;white-space:nowrap;background:#ffffffdb;border-radius:8px;align-items:center;max-width:100%;margin-top:4px;padding:5px 8px;font-size:12px;text-decoration:none;display:inline-flex;overflow:hidden}.message-item time{color:var(--muted);font-size:12px}.message-visitor{background:var(--message-visitor-bg);background:linear-gradient(180deg, var(--message-visitor-bg-soft) 0%, var(--message-visitor-bg) 100%);color:var(--message-visitor-text);border:1px solid var(--line);align-self:flex-end}.message-visitor time{color:var(--message-visitor-time)}.message-manager{background:var(--message-manager-bg);border:1px solid var(--line);align-self:flex-start}.composer{gap:10px;display:grid}.composer textarea{resize:vertical;min-height:88px;max-height:240px;padding:10px 12px}.image-preview-backdrop{z-index:2000;background:#0000008c;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.image-preview-modal{background:#fff;border-radius:12px;max-width:min(920px,100%);max-height:min(88svh,100%);padding:16px;position:relative;overflow:auto}.image-preview-close{cursor:pointer;background:#00000014;border:0;border-radius:8px;width:32px;height:32px;font-size:22px;line-height:1;position:absolute;top:6px;right:8px}.image-preview-modal img{border-radius:8px;max-width:100%;max-height:72svh;margin:0 auto;display:block}.image-preview-modal p{color:var(--muted);margin:10px 0 0;font-size:13px}@keyframes rise-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media (width<=980px){.app-background{padding:0}.widget-shell{border-inline:0;border-radius:0;height:100svh;max-height:100svh}.widget-header{padding:16px}.chat-panel{padding:12px}}@media (width<=760px){.widget-header{gap:8px;padding:10px}.visitor-chip{gap:8px;min-width:0}.visitor-meta strong{white-space:nowrap;text-overflow:ellipsis;max-width:36vw;font-size:14px;overflow:hidden}.visitor-meta span{white-space:nowrap;text-overflow:ellipsis;max-width:36vw;font-size:10px;overflow:hidden}.session-reset-btn{padding:4px 6px;font-size:10px}.chat-panel{gap:10px;padding:10px}.messages-container{border-radius:12px;padding:10px}.message-item{max-width:94%}.composer textarea{min-height:72px;max-height:180px;font-size:16px}}@media (width<=480px){.visitor-avatar{width:32px;height:32px;font-size:13px}.visitor-meta span{font-size:9px}.quick-level-title{max-width:56vw}.auth-panel,.state-panel{width:calc(100% - 24px);padding:18px 16px}.auth-panel h2{font-size:17px}}.form-page{background:var(--public-form-bg,var(--bg-main));justify-content:center;align-items:center;min-height:100svh;padding:16px;display:flex;overflow-x:hidden}.form-state,.public-form-card{background:var(--public-form-bg,var(--panel-bg));border:1px solid var(--line);width:min(560px,100%);box-shadow:var(--panel-shadow);border-radius:16px}.form-state{padding:24px}.form-state h1{margin-bottom:8px;font-size:22px}.form-state p{color:var(--muted);margin:0}.public-form-shell{width:100%;min-height:0;color:var(--public-form-text,var(--text));font-family:var(--public-form-font,"Manrope", "Trebuchet MS", sans-serif);font-size:var(--public-form-font-size,16px);justify-content:center;align-items:center;display:flex}.public-form-card{max-height:calc(100svh - 32px);padding:24px;overflow-y:auto}.public-form-header{margin-bottom:20px}.public-form-header h1{color:var(--public-form-text,var(--text));margin:0;font-size:20px;font-weight:500;line-height:1.2}.public-form{gap:16px;animation:.4s both public-form-fade;display:grid}.form-success{border:1px solid var(--status-online-border);background:var(--status-online-bg);border-radius:12px;gap:8px;padding:18px;display:grid}@keyframes public-form-fade{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.form-success h2{color:var(--status-online-text);font-size:20px}.form-success p{color:var(--muted);margin:0}@media (width<=640px){.form-page{align-items:stretch;padding:0}.public-form-shell{align-items:stretch}.form-state,.public-form-card{width:100%;min-height:100svh;max-height:none;box-shadow:none;border:0;border-radius:0}}.public-form-field{color:var(--muted);gap:8px;font-size:14px;display:grid}.public-form-field span,.public-form-group legend{color:var(--public-form-text,var(--text));font-weight:500}.public-form-field b,.public-form-group b{color:var(--error-text);margin-left:4px}.public-form-field input,.public-form-field textarea{border:1px solid var(--line);background:var(--field-bg);width:100%;color:var(--text);font:inherit;border-radius:10px;transition:border-color .2s,box-shadow .2s}.public-form-field input{height:44px;padding:0 12px}.public-form-field textarea{resize:vertical;min-height:96px;padding:10px 12px}.public-form-field input:focus,.public-form-field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring);outline:none}.public-form-group{border:0;gap:10px;margin:0;padding:0;display:grid}.public-form-group legend{padding:0;font-size:14px}.public-form-options{gap:8px;display:grid}.public-form-option,.public-form-checkbox,.public-form-policy{color:var(--muted);align-items:flex-start;gap:10px;font-size:14px;line-height:1.35;display:flex}.public-form-option input,.public-form-checkbox input,.public-form-policy input{width:16px;height:16px;accent-color:var(--public-form-button-bg,var(--button-bg));flex:none;margin:2px 0 0}.public-form-policy{font-size:13px}.public-form-policy a{color:var(--accent);text-underline-offset:2px}.public-form-error,.public-form-field small,.public-form-checkbox small{color:var(--error-text);font-size:12px}.public-form-alert{border:1px solid var(--error-border);background:var(--error-bg);color:var(--error-text);border-radius:10px;margin:0;padding:10px 12px;font-size:14px}.public-form-submit{background:var(--public-form-button-bg,var(--button-bg));height:44px;color:var(--public-form-button-text,var(--button-text));box-shadow:var(--button-shadow);font:inherit;cursor:pointer;border:0;border-radius:10px;font-weight:700;transition:filter .2s,box-shadow .2s}.public-form-submit:not(:disabled):hover{filter:brightness(1.05);box-shadow:var(--button-shadow-hover)}.public-form-submit:disabled{opacity:.6;cursor:not-allowed}.public-form-pool-step{gap:20px;animation:.4s both public-form-fade;display:grid}.public-form-group-hero{gap:22px}.public-form-group-hero legend{letter-spacing:0;width:100%;margin-bottom:18px;font-size:28px;font-weight:500;line-height:1.16}.public-form-group-hero .public-form-options{gap:12px}.public-form-group-hero .public-form-option{border:1px solid var(--line);background:color-mix(in srgb, var(--public-form-bg,var(--panel-bg)) 88%, var(--bg-main));min-height:58px;color:var(--public-form-text,var(--text));cursor:pointer;border-radius:12px;align-items:center;padding:14px 16px;font-size:16px;font-weight:500;transition:border-color .2s,box-shadow .2s,background-color .2s}.public-form-group-hero .public-form-option:has(input:checked){border-color:var(--public-form-button-bg,var(--button-bg));background:color-mix(in srgb, var(--public-form-button-bg,var(--button-bg)) 30%, #fff);box-shadow:0 0 0 3px var(--focus-ring)}.public-form-group-hero .public-form-option:has(input:not(:disabled)):hover{border-color:var(--public-form-button-bg,var(--button-bg));box-shadow:0 8px 18px #1d26301a}@media (width<=640px){.public-form-group-hero legend{font-size:24px}}